What is the PSBT Virtual Branch?

The PSBT Virtual Branch is a full-service branch that operates online instead of in a physical building. You connect with a real PSBT banker by video, phone, or chat to open accounts, apply for loans and mortgages, get financial advice, and ask questions directly, all without visiting a physical location.

Who can use the PSBT Virtual Branch?

Anyone in Pennsylvania, New York, or New Jersey can use the PSBT Virtual Branch, whether you are a current PSBT customer or a new customer opening an account for the first time.

How do I connect with the PSBT Virtual Branch?

Click the Let's talk button in the bottom-right corner of any PSBT web page during Virtual Branch hours. You can choose to talk face to face by video, talk by voice from your computer, have a representative call you directly, or chat online with a representative.

Is the PSBT Virtual Branch secure?

Yes. The PSBT Virtual Branch uses secure, encrypted video and chat technology, and team members follow the same identity verification and account security protocols as every PSBT branch. Deposits are FDIC-insured up to applicable limits.

What are the PSBT Virtual Branch hours?

The PSBT Virtual Branch is open Monday through Friday from 8:00 AM to 5:30 PM and Saturday from 10:00 AM to 12:00 PM, all times Eastern.

How is the Virtual Branch different from a chatbot?

The PSBT Virtual Branch connects you with real bankers, never automated responses or chatbots. Every interaction is with a named member of the dedicated PSBT Virtual Branch team, and the service mirrors a full in-person branch visit.

Do I need to be a PSBT customer to use the Virtual Branch?

No. New customers can use the PSBT Virtual Branch to open accounts, apply for loans, and learn about PSBT products before becoming a customer. Existing customers can use it for ongoing account service and financial advice.

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PSBT Virtual Branch

Q: What can I do through the PSBT Virtual Branch?

Through the PSBT Virtual Branch you can open new personal and business accounts, apply for loans and mortgages, get personalized financial advice, and ask a banker any question you might otherwise ask inside a branch.

Real Bankers. Real Answers. Anywhere You Are.

Video, phone, or chat with a dedicated PSBT banker based in Pennsylvania, New York, or New Jersey. No chatbots. No call centers. No scripts. Just experienced bankers ready to help you open accounts, apply for loans, and get real answers in real time.

Ready to Talk?

Start a conversation with a real PSBT banker right now.

Click the 💬Let's talk! ↘ button in the bottom-right corner.

Available during Virtual Branch hours.

Open Since2024
Dedicated Team4 Bankers
LanguagesEnglish and Spanish

Branch Hours

When we're available

Monday to Friday 7:00 AM to 7:00 PM
Saturday 8:00 AM to 12:00 PM
Sunday Closed

All times Eastern. Same-day appointments available based on team capacity.

Bilingual Spanish assistance is available throughout all business hours via phone and chat.

See It In Action

Watch How the Virtual Branch Works

Take a minute to see what it actually looks like to work with our Virtual Branch team. Real bankers, real conversations, real banking, all from wherever you happen to be.

Face-to-face video with a named PSBT banker
Live chat and phone assistance during full business hours
Full-service banking, not limited transactions
Secure and private, just like an in-branch visit

Virtual Branch Demo

Four Ways to Connect

Every channel is staffed by the same dedicated PSBT Virtual Branch team.

Face to Face

Video call with a representative

Voice Call

Talk from your computer

Phone Call

Have a representative call you directly

Chat Online

Message with a representative

How Can We Help You?

Step Into a Real Branch, Virtually.

Just about everything you can do in a physical branch, you can do here. At the PSBT Virtual Branch, you can:

Open New Accounts

Apply for Loans and Mortgages

Get Personalized Financial Advice

Ask Questions Directly to a Banker

What Customers Say

Real People. Real Stories.

Hear directly from customers who have worked with the PSBT Virtual Branch team.

“

I had a wonderful experience opening an additional savings account with Margarita in the Virtual Branch. The process was straightforward and fast, and I was able to complete everything without any hassle. The instructions were clear, and I appreciated how quick the setup was. They were very helpful in answering my questions and ensuring everything went smoothly and were even able to offer me additional products that will benefit me. I highly recommend to anyone looking for a simple and efficient way to do their banking.

Hunter W.

PSBT Customer

Worked with Margarita

“

Gillyan was wonderful to work with, one quick phone call from her and everything was in motion. She was so friendly and VERY knowledgeable, answered all my questions and had everything set up the next day! Wonderful to work with people that are very proficient in their position!

Pamela L.

PSBT Customer

Worked with Gillyan