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Enhanced Online Banking Experience

We’re excited to announce that the new PSBT online banking experience is here. In preparation for the transition, we’ve compiled tutorial videos, answers to frequently asked questions and more with the goal of assisting our customers in navigating the new online banking platform. Please note that some online banking features will only be available through our existing online banking platform until we fully transition on September 14, 2021.

If you have any questions or need further assistance please contact customer support at 888-868-3858 Opt 3. Our customer support hours are:
Monday - Friday | 8am - 6pm EDT
Saturday | 8am - 1pm EDT

Personal Banking Resources Business Banking ResourcesOnline Banking Checklist

 

 

Personal Banking Resources

The new PSBT online banking platform provides a seamless experience for managing all of your personal banking needs from any device. Watch the videos below for a tour of our new online banking software.

Ready to get started? To log into your current online banking account, or to enroll as a new user, please click "Login" at the top right portion of the page. 

FIRST TIME LOGIN

 

STATEMENTS

     

ALERTS

 

MANAGE EXTERNAL ACCOUNTS

Need Help?

If you have any questions or need further assistance please contact customer support at 888-868-3858 Opt 3. Our customer support hours are:
Monday - Friday | 8am - 6pm EDT
Saturday | 8am - 1pm EDT

 

 

Business Banking Resources

The new PSBT online banking platform provides a seamless experience for managing all of your banking needs from any device. Watch the videos below for a tour of our new online banking software.

Ready to get started? To log into your current online banking account, or to enroll as a new user, please click "Login" at the top right portion of the page. 

FIRST TIME LOGIN

 

BASIC NAVIGATION

     

BUSINESS USER MANAGEMENT

 

CORPORATE USER MANAGEMENT

     

RECIPIENTS AND PAYMENTS

   

 Need Help?

If you have any questions or need further assistance please contact customer support at 888-868-3858 Opt 3. Our customer support hours are:
Monday - Friday | 8am - 6pm EDT
Saturday | 8am - 1pm EDT

 

 

Frequently Asked Questions

Have questions? We’ve pulled together answers to many of the most commonly asked questions. If you still have questions after reviewing the information below, please contact customer support at 888-868-3858 Opt 3. Our customer support hours are:
Monday - Friday | 8am - 6pm EDT
Saturday | 8am - 1pm EDT

Getting Started

What internet browsers are supported?

Browser
Windows
Mac

Google Chrome
(Current and previous two versions)

Recommended Recommended
Mozilla Firefox
(Current and previous two versions)
Supported Supported
Microsoft Edge
(Current and previous two versions)
Supported Unsupported
Apple Safari
(Current and previous two versions)
Unsupported Supported
Internet Explorer Unsupported Unsupported

 

Software requirements for utilizing the mobile application?

Mobile Software
Support Status
Android 7 .x and later Supported
iOS 14.X Supported
iOS 13.x Supported
iOS 12.x Limited Support
iOS 11.x Limited Support

 

What if I do not have access to the phone or email account contacts listed?

 You must have access to at least one of the listed contacts to log in for the first time or register a browser device. If you need immediate access, contact your local branch. After you verify your identity, we can add a new contact method.

Where did the Business login buttons go?

 Our Enhanced Online Banking solution provides a consolidated experience to our customers. One login allows you to access any additional services from inside of your online banking environment. Log in to securely access remote deposit, treasury management, and additional business services.

Do I have to update my PSBT online banking mobile application?

Yes, an update for your current PSBT mobile banking application will be available on September 14, 2021. At that time, all Apple/IOS users will be required to update their current online banking application to access the new experience. Android users will need to delete their existing PSBT mobile banking application and download the new application. 

I registered my browser or device during a previous login, but now I need to register it again. Why?

There are several possible reasons that you may need to register a browser or device again, including:

  • Your browser settings are configured to delete cookies.
  • Your browser cookies for online banking were removed.
  • You use a browser plugin that automatically removes browser cookies when you close the browser.
  • You log in with a different browser on the same registered computer.
  • For security reasons, we reset all active registrations for all users.

How do I remove the registration from a device?

On a computer, you can delete all Internet browser cookies or the browser cookies associated with our online banking platform. See your browser help for information about deleting cookies.

On a tablet or smartphone, the registration information is automatically deleted when you delete the mobile banking app.

Why can’t I see all of my notices in Online Banking?

Due to changes with our provider, some notices are currently not viewable in Online Banking. You will continue to receive these notices through the mail until they become available.

Why am I having trouble accessing my online banking account from outside of the U.S.?

Logging into your online banking applications, email, and social media while traveling abroad, even from your own devices, can be dangerous for your sensitive information. For this reason, Peoples Security Bank & Trust recommends the use of a Virtual Private Network, or VPN, to help keep your information safe while traveling abroad. To learn more about the importance of a VPN connection, please click here.

Activity Center

How is the Activity Center page different from the Account Details page?

The Activity Center page contains all transactions initiated in online and mobile banking including checks deposited through mobile RDC. It does not include transactions that you make by other means, such as ATM or debit card transactions. The Activity Center page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

The Account Details page is a record of processed and cleared transactions against your account from all sources. The Account Details page does not include transactions that have been drafted, approved, or canceled in online banking or mobile banking, only those that have already cleared or that will clear your account the next processing day.

Statements

I clicked Get Statement on the Statements page, but nothing happened. Why?

Ensure that you allow pop-ups for the online banking site in your browser settings. If you encounter problems loading the page, it is likely that the pop-up box is being blocked by a pop-up blocker or a toolbar pop-up blocker. You can disable the pop-up blocker in your browser's settings or add the online banking site as an allowed site.

Why don’t I get an email letting me know my statement is available online?

We are providing expanded alerting functionality with our new Online Banking solution. You have the option to set up alerts to text or email for any number of banking scenarios or set up a reminder of your spouse’s birthday or other events in your life! You can choose what reminders you receive and how you receive them.

Secure Messages

Is the content of my message sent securely?

Yes, the transport of your message is secure sockets layer (SSL) encrypted and is never sent through public, unsecured communication channels like email communication.

Alerts

When are alerts delivered?

Secure message and email alerts are sent when transaction processing completes. Phone and text message alerts are sent at the next available time you specified for the alert.

Are alerts real time?

In most cases, yes.

What if I do not receive a phone or email alert?

If you miss an alert via phone call, the alert system will leave a voicemail message.

For email alerts, check your junk mail or spam folder for the alert. If the alert is in the junk mail folder, configure your junk mail settings to allow email from PSBT to avoid missing future alerts.

If you believe you did not receive an alert phone call or email, click or tap Conversations in the menu to check for the alert. If the alert does not appear in the Inbox, confirm that the alert is enabled in the Alerts page. If the alert is enabled and you still believe you did not receive an alert, contact your local branch for assistance.

Are security alerts real time?

Yes, security alerts are event driven and are sent in real time.

Quicken/QuickBooks

When I download my history to Quicken or QuickBooks, the application does not launch automatically. Why?

The file type is not properly associated with the application. The easiest way to create the association is to save the downloaded file to your desktop the first time, right-click the file and click Open with. In the Open With dialog, select Quicken or QuickBooks. The next time you download your history, the program should launch automatically. For more information, check the documentation for your desktop computer.

My Quicken or Quickbooks does not connect to my bank for transactions.

On our Go Live date of September 14, 2021 customers using Quicken or QuickBooks to connect directly to sync their bank transactions will need to login to the updated online banking from the bank’s website, then use their updated login credentials in Quicken and QuickBooks to sync their transactions.

Tax Payment

Is registration required to pay via the online banking system?

There is no registration requirement on our system. To make federal and/or state tax payments, you should register or enroll in the Electronic Funds Transfer (EFT) program for each tax authority that you want to pay. Payment via our online banking system does not enroll you with the federal or state agency. Some agencies will not accept electronic tax payments from unregistered parties.

ACH

Why do I enter a process date rather than an effective date?

Because there may be multiple effective dates in the file, you enter the date on which you want the file to be processed. On the date that you specify, we process the transactions according to the effective date or dates in the file.

How do I send a pre-note to a new account?

You can use a payment to send a pre-note to an account. To send a pre-note to a newly established recipient, send a zero dollar ACH transaction to the recipient account. The pre-note confirms the validity of a routing number and account at the receiving financial institution, without any movement of funds taking place.

User Management

Why is a new user unable to see any accounts?

When you create a user, you must set the account rights, transaction rights, and limits for the user. Depending on your settings (for dual approval of non-financial transactions), a CSR or different user may need to initiate final approval for activation.

If I delete a user, will it delete that user’s activity?

No, it only removes their access and rights to the online banking system. All payments and templates that the user created remain, as do references to their online activity.

Can I edit user information?

No, for security purposes you can only add or remove users and edit user rights. Users can change their own profile information, login ID, and password if they need to do so.

Telephone Banking

What info is needed for telephone banking?

You will need your account number and the last six digits of your social security number to call in.

What are the features of telephone banking?

You can listen to your account history, balances, transfer funds, and make payments to your loans held by PSBT.

Can I transfer money through telephone banking?

Yes, you can transfer between your own accounts.

What's a telephone banking security code?

Your security code is a 4-8 digit number you will establish when you call for the first time, and any time you request it be reset.

How do I set up telephone banking?

Call 1-877-558-3343 and follow the prompts to create your security code.

What is Telephone Banking?

Telephone Banking is a 24-hour automated system that gives you round-the-clock access to your account balances and more.

Is there a fee for Telephone Banking?

Our Telephone Banking is completely free to use.

Is there a special phone number to call for Telephone Banking?

Yes, to access the Telephone Banking, you can call 1-877-558-3343.

Are there language options for Telephone Banking?

We offer Telephone Banking in both English and Spanish.

How do I sign up for Telephone Banking?

Call 1-877-558-3343 to create your telephone banking account.

What is the security code to access my account information?

If this is your first time calling in, or you have had your security code reset, it will be the last six digits of your social security number.

Where can I find my account number?

Your account number can be found on the bottom of your checks, as well as the paperwork provided to you at account opening. If you do not have either, please visit your local branch to obtain the account number.

The system will not let me activate Telephone Banking.

Please call 1-888-868-3858, option 4, during regular business hours so customer support is able to assist you.

Why did I get locked out of Telephone Banking?

Your account will be locked after three invalid security code attempts.

How do I reset my PIN if I have been locked out of the system?

Please call 1-888-868-3858, option 4, during regular business hours so customer support is able to assist you.

 

Contact us. We're here to help.

If you have any questions regarding the enhanced online banking experience, please complete the form below and a member of our team will get back to you as soon as possible. You can also contact customer support at 888-868-3858, option 3. Our customer support hours are:
Monday - Friday | 8am - 6pm
Saturday | 8am - 1pm

Preferred Method of Contact (choose one).